Returns & Exchange Policy
At Modest, we strive to make sure you have the best experience every time you shop with us. Our quality and your happiness is our highest priority and we do our best to ensure that you get accurate, error-free and good quality products every single time. And when there is a problem, we do our best to resolve it as soon as possible.
- Modest does not offer ‘Returns’ for any of products.
- All products purchased from our online store can be exchanged within 07 days only if:
- Exchange request is made within the stated time frame/limit.
- Customers willing to exchange the size or color of the ordered article number can make an exchange ( request will be processed on the basis of availability ofrequired size/color ).
- The product is damaged, stained, defected or incomplete at the time of delivery.
- The received product(s) differed from the original order
- The product is not used in any way
- The product is in its original and undamaged packing (carefully opened package will not be considered as damaged).
- The minimum time for processing return or exchange is 3 to 5 working days after receiving the goods.
- In case of REFUND shipping and handling charges will not be refunded.
In such cases, exchange can only be entertained if they are made within 07 days of the original order date. Replacement with other product would not be entertained in any situation.
Please email pictures of the defective item to care[at]modest.pk or call/WhatsApp at +92 3061288339 within 7 days after order delivery in case to register any complaint. Our team will look at each issue on individual basis and will make every effort to resolve the issue as soon as possible.
- In case of exchange ( due to product defect ) customer will be responsible for one side shipping and handling costs to send us back the item to exchange and the other side of shipping will be bear by Modest .
- In case of size or color exchange customer will be responsible for both side shipping and handling costs to make an exchange.
LOST SHIPPING POLICY
We keep track record of customer shipments after dispatch till smooth delivery with the help of our courier service companies. However, we cannot guarantee you the shipment delivery. If your order is not received within 07 days of dispatch kindly contact our customer services department; WhatsApp/Call +92 306128839 or email us care[at[modest.pk
- Modest does not offer a “refund” or “money back guarantee” on purchased items.
- Modest may cancel orders for any reason. Common reasons may include: the item is out of stock or pricing errors.
- We don’t share customer details with any3rd parties.
- Modest makes every effort to ensure that product images and description are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Please bear in mind that colors in pictures may vary slightly from actual item due to the lighting during the photoshoot or your device display settings.
- All details of Modest products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product descriptions before making an order.
- Modest has the right to revise its policies anytime in the future.