- Do I Need to Set Up An Account to Place An Order?
Creating an account on Modest is not mandatory. You can use a guest account to checkout without registering. However, a Modest account gives you access to the following benefits:
- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts!
Go on, what are you waiting for? Make that account!
- How Do I Place An Order?
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.
- What Kind Of Payment Methods Do You Accept?
Currently, the following payment methods are accepted:
Cash on Delivery:This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.
Prepaid options:Our secure payment services allow for VISA, MasterCard & Bank Transfer to be used for payment. All your details and your data will be securely transmitted from end-to-end via SSL encryption.
- How Do I Know If Modest Has Received My Order?
After you place your order on the website, you will receive an acknowledgement email from Modest to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your account dashboard.
If you’re not a Preferred Customer, then you may email our Customer Care at firstname.lastname@example.org with your Order ID for this information.
- How Can I Track My Order?
As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the Modest website. If you’re not a preferred customer, you may email our Customer Care with the tracking number information to find out the status of your order.
- How Long Will It Take For My Order To Be Delivered?
All orders will be delivered by our courier service providers within 3-5 working days in Pakistan and 10-15 Days for other countries. If your order has not been delivered in the specified time, please contact our Customer Care at email@example.com
- What If An Incorrect/Damaged Item Is Delivered To Me?
Full care is taken to ensure that each order reaches the correct recipient. However, in case such a mishap does occur, fill the request exchange form available on our online store, one of our Customer Care Team member will get in touch with you and we will rectify the issue and solve it as soon as possible!
- What If An Incomplete Order Is Delivered To Me?
Full care is taken to ensure that only complete orders are shipped out. However, in case there are missing item(s) in the order, please get in touch with our Customer Care immediately and we will look into the matter.
- What Is The Procedure For Cancelling An Order?
Order cancellation is dependent on whether or not it has been shipped. Generally, all orders are shipped after 24 hours, so send your order cancellation request to firstname.lastname@example.org within that time. If the order has been shipped, however, you will be unable to cancel the request. Instead, you may exchange/return the product in accordance with our Exchange/Return policies.
- How Do I Know What Size Will Fit My Child?
Please refer to our Size Chart. For further help, please contact our Customer Care.
- I Have A Comment/Suggestion Regarding Your Product/Service
We highly value any and all feedback from our customers and fans! Please don’t hesitate in contacting our Customer Care with your comments and suggestions at email@example.com.